Newfoundland call center company Tacamor uses open source SugarCRM software.
The Call Center Times, a website covering call center developments, recently released a case study looking at a Newfoundland company’s experience moving to the open source Customer Relationship Management (CRM) platform SugarCRM. The company, Tacamor, is a nearshore call center service provider that creates virtual call centres in Newfoundland’s rural areas.
CRM software is used to handle customers and their account data when calls are made to the call center. SugarCRM was founded in 2004 and released their open source CRM software solution that same year. The software is popular with smaller companies that can not always afford to acquire larger, more expensive proprietary CRM solutions. The community edition is open source and free to use, as well SugarCRM offers other editions with licensing fees that offer more options and support services.
In 2008, Tacamor decided to overhaul its existing CRM infrastructure. After examining a number of solutions, they decided on using SugarCRM On-Demand. Installation and transition was very quick, taking only 5 hours on a weekend. This open source CRM solution was chosen for its ease of installation, intuitive user interface and scalability for dealing with clients with varying degrees of requirements. According to the case study, Tacamor has been very happy with the software, which they provide for their 60 employees.
Read more about Tacamor’s move to SugarCRM at the links below.
TMCnet.com articles by editor Kelly McGuire covering Tacamor’s move to SugarCRM: Feburary 8, 2010 &  Feburary 15, 2010
Tacamor Call Center Services website
Image by Royalty-Free/Corbis, Creative Commons Attribution-Noncommercial-No Derivative Works 3.0 Unported
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By: Daneil Londono on October 13, 2010
at 5:33 pm
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By: Call Center Philippines on May 18, 2010
at 4:54 am